Refund policy

Our Policy

Due to the nature of our products — handcrafted fragrance oils and personal care items — we are unable to accept returns or exchanges on opened or used products for health and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order and we’ll make it right.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, email us at support@ezzenzo.com with:

• Your order number

• A description of the issue

• Photos of the item and packaging

We’ll assess your claim and offer a replacement or full refund where appropriate.

Refunds

Approved refunds will be issued to your original payment method within 5-10 business days. Your bank or card provider may take additional time to process and post the refund.

If it has been more than 10 business days since your refund was approved and you haven’t received it, please contact us at support@ezzenzo.com.

Non-Returnable Items

• Opened or used fragrance oils

• Cotton sticks once removed from packaging

• Sale items

• Gift cards

Questions?

We’re happy to help.

Email us anytime at support@ezzenzo.com